Privacy Policy
Last updated: February 2026
1. Information We Collect
We collect information you provide when registering an institution or creating a user account, including name, email address, and institution details. We also collect application data, payment information, and documents uploaded by students through the platform.
2. How We Use Your Information
Your information is used to provide and improve the Zelium platform, process admissions and payments, send notifications about application status, and generate analytics for institution administrators.
3. Data Isolation
Zelium is a multi-tenant platform with strict data isolation. Institution data is separated using PostgreSQL row-level security policies. No institution can access another institution's data. Platform administrators have limited cross-tenant visibility for operational purposes only.
4. Data Storage and Security
Data is stored in encrypted PostgreSQL databases. Files and documents are stored in S3-compatible object storage (MinIO). All sessions are encrypted and support multi-factor authentication. Audit logs track all data access and modifications.
5. Data Export and Deletion
Institution administrators can export their data at any time through the Data Export feature in Settings. Upon account termination, all institution data will be permanently deleted within 30 days, except where retention is required by law.
6. Third-Party Services
We integrate with payment gateways (Razorpay, Easebuzz) to process payments. These services have their own privacy policies. We do not share your data with any other third parties except as required by law.
7. Contact
For privacy-related inquiries, contact our data protection team at privacy@zelium.ai.